General Security launches digital
platform with BLOM Bank and Mastercard

Developed locally with a French partner

The General Directorate of General Security launched ‘Ma’ak’, an electronic platform, in partnership with BLOM Bank and Mastercard. The initiative is part of the ongoing digitalization of public services.

The platform was developed by Pro IT Solutions, a local firm, together with and French artificial intelligence and data science specialist Intelligencia, working alongside internal teams at General Security.

Through Ma’ak, citizens can access several key services online. These include residency permit renewals, entry visa applications, and official certificate requests. General Security confirmed that passport renewal services will also be added to the portal in the near future.

Users can pay for these services directly on the platform using local or international payment cards. The payment infrastructure is powered by Mastercard Gateway, which operates through Mastercard’s Merchant Cloud framework. This system provides fraud protection, authentication, and tokenization to secure public sector transactions.

Major General Hassan Choukeir, Director General of General Security, said that the launch reflects a commitment to modernizing public services and simplifying administrative procedures. He noted that the platform aims to make essential services more accessible, convenient, and secure for citizens.
Saad Azhari, Chairman of BLOM Bank, highlighted the bank's longstanding relationship with General Security. He said that teaming up with Mastercard to enable online payments helps advance broader e-Government ecosystem.

Mohamed Assem, Mastercard’s Country Manager for Egypt, Iraq, Lebanon, and Syria, emphasized the role of governments in building connected economies. He said that Mastercard is supporting secure digital payment experiences for users accessing essential state services in the country.

In a joint statement, Ali Melhem, General Manager of Pro IT Solutions, and Yehia Taher, General Manager of Intelligencia, said the platform was built to simplify complex processes and make public institutions more responsive to the needs of citizens.